Frequently asked Questions
Your questions answered
Your questions answered
What are your opening hours?
You can contact us between the following times, (outside of these times we will be in touch the next day):
Tuesday – Sunday – 9.00am to 5.00pm
Monday – WE ARE CLOSED
Orders placed and purchased before 5pm will be delivered the next day, (unless ordering meals for an advance date). For orders placed after 5pm, delivery will be in two days. Delivery is free and we also offer collection, (subject to prior arrangement).
Is there a minimum spend?
Yes our minimum spend is £20. The minimum spend includes free delivery.
Where do you deliver to?
Areas we deliver to include: Arundel | Aldwick | Angmering | Barnham | Bognor | East Preston | Felpham | Fontwell | Middleton | Littlehampton | Rustington | Yapton. Areas in between these locations are also included. Delivery outside of these areas will incur a delivery charge and subject to arrangement.
What kind of foods can I purchase?
We cook and prepare a selection of dishes and foods on a weekly basis which will be available to see on our website under weekly menu.
How big are the meals?
We offer some meals as single portions and some as 2 portion sizes, (which are indicated on the menu choice).
Are there vegetarian options?
Yes dishes that are suitable for vegetarians include a (V) symbol on the Menu page.
How long is the shelf life of Arundelicious food?
We recommend that you chill your food straight after delivery if not heating and consuming immediately at a temperature of between 5-7 degrees C. Our food has a shelf life of up to 3 days. Some of our dishes can be frozen and kept for up to 3 months in the freezer.
Do meals come frozen?
No. All meals are delivered fresh. Meals are never delivered frozen but some of our meals can be frozen if required.
What type of meal plans are offered?
Please see our weekly menu for lunch and dinner options.
What if I have an allergy?
Every product on this website indicates allergens found in the meal or food item. Allergens are also highlighted on the packaging. For further details about allergens found in our meals, visit our Allergens page.
Are the containers and packages microwave/oven proof?
Yes our boxes and tubs are microwave/oven proof and our food comes with heating instructions.
How do I find out if Arundelicious delivers to my area?
When you place an order you will be asked your home area and we will confirm if we can deliver to there. The areas we cover are:
How often is the delivery and how much is delivery?
Please visit our ‘Delivery‘ page to see delivery times. Free ‘local’ delivery is part of our service in our minimum spend of £20.
What happens if I am not home during the time of delivery?
Upon completion of your order, you will receive an email confirmation specifying the time-window of your delivery. We would appreciate if you would make a note of this and arrange for someone to be home to accept your order. In the event that no-one is at home during the delivery period, we will return your meal to our kitchen. We will attempt to deliver it to your specified address again as part of the next available delivery schedule. Please note that an additional delivery charge will be applicable should this be the case.
What are the ways I can pay for my order?
We use PayPal as our payment service provider which accepts all credit and debit cards. You do not need to have a PayPal account to purchase from us. We also accept bank transfers, (our account details can be provided on order). In certain circumstances, cash can be accepted , (subject to arrangement).
Can I cancel an order?
Should you wish to cancel your order please call or text us on 07748 843997 at least 24 hours in advance of your order being delivered. This is because we mostly prepare meals the day before.
Can I return food I have purchased?
You cannot return food to us. Our products are of the highest standards. If you think we have not met these standards, please contact us to discuss further.
I am having technical difficulties, who should I contact?
Please call us on 07948 843997 so that we can resolve your issue as quickly as possible.
Should you have any questions not covered in these FAQ’s, please feel free to contact us and we will be sure to help you.